Delivery and pickup

Shipping and Collection Terms

1. Delivery & Collection Options

Every buyer can choose their preferred method for receiving their items:

  • In-Person Collection: You can pick up your items free of charge at our locations in Vilnius  (exact addresses are listed in the "Contacts" section).

  • Home Delivery: We ship orders to any address within Lithuania.

📌 Important Note for Vilnius Collection: Items are transported to the Vilnius branch on the day following the auction (around 4:00 PM). You can come to collect your order only after you receive a confirmation notification.

2. Shipping Rates & Exceptions

  • Standard Rate: The delivery fee is EUR 5.00 per item. Shipping costs are automatically added to your total invoice.

  • Oversized Items: If an item is bulky or heavy, the shipping price may increase based on its dimensions and weight. Additionally, certain items may not be eligible for shipping at all due to fragile packaging requirements. This exception is always explicitly stated in the specific item's description.

  • Delivery to the Curonian Spit: An additional surcharge of EUR 20.00 applies. This fee must be paid via direct bank transfer to the auction organizer's account.

3. Delivery Times & Shipping Addresses

  • Delivery Time: Shipping via courier takes 2 to 5 working days.

  • Shipping Address: Orders are delivered to the address specified in the registered user's account. If you need your items sent to a different address, you must inform us no later than 9:00 AM on the day following the auction.

  • Opting Out of Shipping: If you prefer to collect your items in person and do not want them shipped, log into your profile, go to "My Information," and check the box: "Do not ship purchased items – I will collect them at the auction location."

4. Payments, Storage, & Overdue Accounts

  • Credit Purchases: Items will only be dispatched once full payment has been received (your account balance must be positive or equal to zero). If a credit purchase is paid for later than 9:00 AM on the day after the auction, your items will be shipped out with the merchandise from the following auction.

  • Unpaid Balances: If an outstanding balance is not cleared within 14 days of the purchase date, the item will be put back up for auction, and any partial payments made will be non-refundable.

  • Item Storage: Purchased items are stored in our warehouse free of charge for up to 14 days. If items are not collected within this timeframe, they will be returned to the auction, and no refund will be issued.

5. Package Inspection Upon Delivery

The buyer is required to inspect the condition of the package at the time of delivery. Signing the courier's delivery receipt without any remarks constitutes proof that the package was delivered in proper condition.

  • If you notice that the packaging is damaged (torn, wet, crumpled, or otherwise visibly compromised), you must note this on the delivery document.

  • Additionally, you must fill out a free-form damage report in the presence of the courier. Failure to complete these steps releases the website administrator from any liability regarding damage caused to the items during transit.

6. Order or Shipping Cancellations

You may change your shipping preference or cancel your order entirely (except for items explicitly sold as non-working, untested, or with defects) no later than 9:00 AM on the next working day.

  • You must notify administration of the cancellation via the phone number or email address provided in the contacts section.

  • If the shipping is canceled in time, we will refund the delivery fee and hold the item for local pickup. If you change your mind later and request delivery, the shipping fee must be repaid before dispatch.